First Aid Supplies
Support & Mobilisation
Footcare & Orthotics
Hot & Cold Therapy
Health & Personal Care
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.
Please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods.
If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.
In certain cases involving higher value goods we will arrange a collection for the faulty item. A full refund or replacement will be issued as soon as the collection is complete.
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.
All orders are despatched before 3pm the same working day (if ordered before 3pm)so it is usually too late to alter or cancel; however please get in touch with us via email and we will quickly work to see if anything can be done.
If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.
If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).
We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.
We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.